SMSG Enterprises, operating under the brand name Maansa Rajashahi (“Maansa”, “we”, “us”, or “our”), operates maansa.in (“Website”) and sells spices and food products, including Kasuri Methi, Fennel Seeds, Cumin Seeds and other Indian spices. This Privacy Policy explains how we collect, use, process, store and disclose information when you visit our Website, create an account, place an order, contact us, subscribe to communications or otherwise interact with Maansa. By using our Website, you acknowledge that you have read and understood this Privacy Policy. 1. INFORMATION WE COLLECT Depending on how you interact with our Website, we may collect: Personal Information * Full name * Mobile number * Email address * Billing address * Shipping/delivery address * Account information * Order and purchase details * Information provided when contacting us * Information submitted through Website forms * Other information that you voluntarily provide to us Payment Information Online payments may be processed through our third-party payment service provider, Cashfree Payments. We may receive transaction-related information such as payment status, transaction/reference numbers and information necessary to associate a payment with your order. Maansa does not ask customers to provide their UPI PIN, banking password or similar confidential payment credentials to us. Automatically Collected Information When you visit our Website, certain technical information may be collected automatically, such as: * IP address * Browser type * Device type * Operating system * Pages visited * Date and time of visits * Website usage information * Cookies and similar technologies 2. HOW WE USE YOUR INFORMATION We may use information collected to: * Process and fulfil orders * Process and confirm payments * Deliver purchases * Track orders and deliveries * Create and manage customer accounts * Communicate regarding orders * Respond to enquiries and complaints * Provide customer support * Improve products and Website functionality * Maintain Website security * Detect and prevent fraud or misuse * Maintain business and transaction records * Comply with applicable legal and regulatory requirements * Send promotional communications where permitted * Conduct marketing, advertising and analytics activities 3. COOKIES Our Website may use cookies and similar technologies. Cookies may be used to: * Maintain Website sessions * Keep shopping-cart information * Support account functionality * Remember preferences * Improve Website performance * Understand Website usage * Support marketing and advertising activities You may control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality. 4. ORDERS AND DELIVERY To fulfil an order, we may share necessary information such as your name, mobile number and delivery address with delivery and logistics service providers. Our delivery service provider may include Delhivery. Information shared with delivery providers is intended for order fulfilment, delivery, tracking and related customer communication. 5. PAYMENTS Online payments may be processed through Cashfree Payments. Payment information may be processed by Cashfree in accordance with its applicable terms, privacy policy and security practices. Maansa does not intentionally collect or store your UPI PIN, banking password or similar authentication credentials. We also offer Cash on Delivery (COD) for eligible orders and serviceable locations. 6. SHARING OF INFORMATION We may share personal information with service providers where reasonably necessary to operate our business and provide our services. These may include: * Payment providers such as Cashfree * Delivery providers such as Delhivery * Website hosting providers such as Hostinger * Marketing and communication providers * Advertising and analytics providers * Website security and technical service providers * Government authorities or other parties where required by applicable law We do not sell or rent your personal information to third parties for their own independent commercial use. 7. MARKETING Maansa may send promotional information regarding products, offers, discounts, launches or other activities through: * Email * SMS * WhatsApp * Other permitted electronic communication channels Where required by applicable law, appropriate consent will be obtained. You may request to stop receiving promotional communications by using an available unsubscribe mechanism or contacting: maansarajashahi@gmail.com Transactional communications such as order confirmations, payment updates and delivery notifications may continue after marketing opt-out. 8. ADVERTISING AND ANALYTICS We may use advertising, analytics and similar technologies to understand Website usage and promote Maansa products. Such technologies may involve cookies, pixels or similar tools provided by third-party platforms. We will use such technologies in accordance with applicable law. 9. DATA RETENTION We retain personal information for as long as reasonably necessary for purposes including: * Order fulfilment * Customer support * Business and transaction records * Dispute resolution * Fraud prevention * Tax, accounting and legal obligations When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements. 10. DATA SECURITY We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction. Our Website uses HTTPS/SSL technology to help protect information transmitted through the Website. However, no electronic transmission or storage system can be guaranteed to be completely secure. 11. YOUR RIGHTS Subject to applicable law, you may have rights regarding your personal information, including the ability to: * Request access to personal information held about you * Request correction of inaccurate information * Request deletion where legally permitted * Withdraw consent where applicable * Opt out of promotional communications * Raise a privacy-related grievance or complaint Contact us to make a privacy-related request. We may need to verify your identity before processing certain requests. 12. CHILDREN’S PRIVACY Our Website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us without appropriate authorization, please contact us. 13. THIRD-PARTY WEBSITES Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. Please review the privacy policies of third-party websites before providing them with personal information. 14. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or applicable laws. The latest version will be published on this page with an updated “Last Updated” date. 15. PRIVACY AND GRIEVANCE CONTACT SMSG Enterprises Brand: Maansa Rajashahi Bhatipura, Gram Kuchera, Nagaur, Rajasthan, India Email: maansarajashahi@gmail.com We will make reasonable efforts to review and respond to privacy-related requests within the period required under applicable law. 16. GOVERNING LAW This Privacy Policy shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in accordance with applicable law. Last Updated: 10 September 2026