Welcome to Maansa Rajashahi, a spice brand operated by SMSG Enterprises. These Terms & Conditions (“Terms”) govern your use of maansa.in (“Website”) and purchases made through the Website. By accessing the Website or placing an order, you agree to these Terms. 1. BUSINESS INFORMATION Legal/Business Entity: SMSG Enterprises Brand: Maansa Rajashahi Website: maansa.in Address: Bhatipura, Gram Kuchera, Nagaur, Rajasthan, India Email: maansarajashahi@gmail.com Maansa currently offers products including Kasuri Methi, Fennel Seeds, Cumin Seeds and other Indian spices. 2. USE OF THE WEBSITE You agree to use the Website only for lawful purposes. You must not: * Use the Website for fraudulent or unlawful activities. * Attempt unauthorized access to the Website or its systems. * Interfere with Website security or functionality. * Introduce viruses or harmful software. * Submit false or misleading information. * Place fraudulent or abusive orders. * Misuse promotional offers. * Copy or commercially exploit Website content without permission. 3. PRODUCTS We make reasonable efforts to ensure that product descriptions, photographs, prices, weights and other information are accurate. Natural agricultural and spice products may have minor variations in colour, size, texture, aroma or appearance between batches. Product images may vary slightly because of photography, lighting or device display settings. Product-specific information printed on the packaging should be referred to for applicable ingredients, net quantity, batch details, dates, storage instructions and other product information. 4. PRODUCT AVAILABILITY All products are subject to availability. We may: * Limit quantities. * Discontinue products. * Change packaging or specifications. * Refuse or cancel orders where a product is unavailable or cannot reasonably be fulfilled. If payment has already been received for an order that we cancel, the applicable amount will be refunded. 5. PRICES Prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges or other charges will be displayed during checkout where applicable. Prices may change without prior notice. If an obvious or material pricing error occurs, we reserve the right to cancel the affected order and provide an applicable refund. 6. ORDERS When you place an order, you are requesting to purchase the selected products. We may send an order confirmation through email, SMS, WhatsApp or another available communication channel. We reserve the right to cancel or refuse an order due to circumstances including: * Product unavailability * Pricing or product-information errors * Incorrect customer information * Suspected fraud * Delivery limitations * Repeated failed or refused deliveries * Other circumstances preventing reasonable fulfilment 7. CUSTOMER INFORMATION Customers are responsible for providing accurate information, including name, mobile number, email address and delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. 8. PAYMENT Online payments may be processed through Cashfree Payments. We also offer Cash on Delivery (COD) for eligible orders and serviceable locations. COD availability may depend on delivery location, order value, courier serviceability and operational considerations. We may restrict COD for customers with repeated refused or failed COD deliveries. 9. ORDER CANCELLATION Customers may request cancellation before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Cancellation requests should be sent to: maansarajashahi@gmail.com 10. SHIPPING We aim to deliver across India wherever delivery service is available. Orders may be shipped through Delhivery or another logistics provider selected by us. Estimated standard delivery time is approximately: 3–7 business days after dispatch. This is an estimate and is not a guaranteed delivery period. 11. FAILED DELIVERY Delivery may fail because of: * Incorrect address * Incorrect phone number * Customer unavailable * Customer refusal * Repeated unsuccessful delivery attempts * Other circumstances attributable to the customer The courier may return such orders to us. Where permitted by law, applicable delivery or return charges may be recovered from the customer. 12. RETURNS AND REFUNDS Because Maansa sells food and spice products, we generally do not accept returns for: * Change of mind * Taste preference * Aroma or flavour preference * Ordering the wrong product * No longer wanting the product Eligible damaged, incorrect, missing, defective or tampered products are handled according to our Return & Refund Policy. 13. FOOD PRODUCTS Customers should follow storage and usage instructions provided on product packaging. Do not consume products whose packaging appears damaged, opened, contaminated or tampered with. Customers are responsible for appropriate storage after delivery. 14. OFFERS AND DISCOUNTS Promotional offers may have additional terms, validity periods or product restrictions. Unless specifically stated otherwise: * Offers may not be combined. * Promotional codes may have conditions. * Offers may be modified or withdrawn where permitted by law. 15. INTELLECTUAL PROPERTY Maansa branding, logos, photographs, designs, text, graphics, videos, Website layout and other original materials are owned by or licensed to SMSG Enterprises/Maansa Rajashahi unless otherwise stated. They may not be copied, reproduced, modified or commercially exploited without permission. 16. REVIEWS AND USER CONTENT Where reviews or other user-generated content are permitted, users must not submit content that is unlawful, fraudulent, defamatory, abusive, misleading, infringing or harmful. We may remove or moderate content that violates these Terms or applicable law. 17. THIRD-PARTY SERVICES Our Website may use third-party services for payment processing, hosting, delivery, communications, advertising, analytics, security and other business functions. Such services may have their own terms and privacy policies. 18. WEBSITE AVAILABILITY We aim to keep the Website available but do not guarantee uninterrupted or error-free access. Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security incidents, network failures or circumstances beyond our reasonable control. 19. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, SMSG Enterprises/Maansa Rajashahi will not be responsible for losses arising from circumstances beyond our reasonable control. Nothing in these Terms excludes or limits any consumer right or liability that cannot legally be excluded or limited. 20. FORCE MAJEURE We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, internet failures, civil unrest or other unforeseen events. 21. PRIVACY Your use of the Website is also subject to our Privacy Policy. 22. CHANGES TO THESE TERMS We may update these Terms from time to time. The latest version will be published on the Website with the revised “Last Updated” date. 23. GOVERNING LAW These Terms shall be governed by the applicable laws of India. Disputes shall be subject to the jurisdiction of the competent courts in accordance with applicable law. 24. CONTACT US SMSG Enterprises Brand: Maansa Rajashahi Bhatipura, Gram Kuchera, Nagaur, Rajasthan, India Email: maansarajashahi@gmail.com Last Updated: 10 September 2026