Maansa Rajashahi, a brand operated by SMSG Enterprises, takes product quality and customer satisfaction seriously. Because our products are primarily food and spice products, we follow a specific return and refund process intended to protect product hygiene, quality and customer safety. 1. GENERAL RETURN POLICY We generally do not accept returns for change of mind or personal preference. This includes situations where: * You no longer want the product. * You ordered the wrong product. * You do not like the taste, aroma or flavour. * You expected a different appearance. * You changed your mind after receiving the product. Opened food/spice products are generally not eligible for return. This policy does not affect any consumer rights that cannot legally be excluded. 2. ELIGIBLE ISSUES You may contact us if you receive a product that is: * Damaged during delivery * Incorrect * Missing * Defective * Significantly damaged * Apparently tampered with After verification, we may provide a replacement or refund, depending on the circumstances. 3. REPORTING TIME Eligible product issues should be reported within 48 hours of delivery. Requests made after this period may be considered depending on the circumstances and applicable law. 4. HOW TO REPORT AN ISSUE Contact: maansarajashahi@gmail.com Please provide: * Order number * Customer name * Registered mobile number * Description of the issue * Photographs of the product * Photographs of the outer packaging * Video, where reasonably requested * Other information necessary to investigate the issue 5. DAMAGED OR TAMPERED PRODUCTS If your package arrives visibly damaged or tampered with, document the condition of the package before opening it where reasonably possible. If the product is damaged or compromised, contact us within 48 hours of delivery. We will review the information and determine the appropriate resolution. 6. WRONG PRODUCT If we send a product different from the product ordered, contact us within 48 hours of delivery. After verification, we may provide a replacement or refund. 7. MISSING PRODUCTS If an item is missing from your order, contact us within 48 hours of delivery with your order details. We may investigate shipment and packaging records before determining the appropriate resolution. 8. REPLACEMENT Where a replacement is approved: * The replacement may be shipped to the original delivery address. * Replacement is subject to stock availability. * If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable. 9. REFUNDS Where a refund is approved, the refund method may depend on the original payment method. Prepaid Orders Eligible prepaid refunds will generally be processed through the applicable payment/refund mechanism associated with the original transaction. COD Orders For eligible COD refunds, we may request valid bank-account or UPI details from the customer. Customers are responsible for providing accurate refund information. 10. REFUND PROCESSING Approved refunds are initiated after the relevant verification or investigation process is completed. The time taken for funds to appear in the customer’s account may depend on the payment provider, bank or financial institution. 11. NON-RETURNABLE SITUATIONS Unless otherwise required by applicable law, returns will generally not be accepted where: * The product has been opened or used and there is no verified product issue. * The customer does not like the taste, aroma or flavour. * The customer has changed their mind. * The wrong product was ordered by the customer. * The customer provided an incorrect delivery address. * The product was improperly stored after delivery. * The reported issue cannot reasonably be verified. 12. RETURN SHIPPING Where a return is approved because of an issue attributable to Maansa, we will determine the appropriate return or replacement arrangement. Customers should not send products back without contacting us first and receiving instructions. 13. ORDER CANCELLATION Orders may generally be cancelled before dispatch. Once dispatched, cancellation may no longer be possible. Cancellation requests should be sent to: maansarajashahi@gmail.com 14. FAILED COD DELIVERIES If a customer refuses or repeatedly fails to accept COD orders, the order may be returned to us. Repeated refusal or failure to accept COD orders may result in COD being restricted for future orders. 15. CONTACT US SMSG Enterprises Brand: Maansa Rajashahi Bhatipura, Gram Kuchera, Nagaur, Rajasthan, India Email: maansarajashahi@gmail.com Last Updated: 10 September 2026