This Shipping Policy explains how orders placed through maansa.in are processed and delivered. Maansa Rajashahi is a brand operated by SMSG Enterprises. 1. SHIPPING COVERAGE We aim to deliver Maansa products across India, subject to delivery service availability at the customer’s address. Orders may be shipped through Delhivery or another logistics provider selected by us. 2. ORDER PROCESSING Orders are generally processed after successful order placement and, where applicable, payment confirmation. Processing time may vary depending on product availability, order volume, holidays and other operational circumstances. Applicable order and shipping updates may be provided through email, SMS, WhatsApp or other available communication channels. 3. DELIVERY TIME Our estimated standard delivery time is: 3–7 business days after dispatch. This is an estimate and not a guaranteed delivery period. Delivery may take longer for remote locations, public holidays, severe weather, natural disasters, transportation disruptions, high-volume periods, courier issues or other circumstances beyond our reasonable control. 4. SHIPPING CHARGES Applicable shipping charges, if any, will be displayed during checkout before the order is placed. Any free-shipping offer will be subject to the terms displayed on the Website at the time of purchase. 5. ORDER TRACKING Once your order has been dispatched, tracking information may be provided through the Website, email, SMS, WhatsApp or another available communication channel. Courier tracking information may take some time to become active after dispatch. 6. DELIVERY ADDRESS Customers are responsible for providing a complete and accurate delivery address and valid contact information. Please verify: * Name * House/building number * Locality * City/village * State * PIN code * Mobile number Maansa is not responsible for failed or delayed delivery caused by incorrect or incomplete information supplied by the customer. 7. FAILED DELIVERY Delivery may fail because of: * Incorrect address * Incorrect phone number * Customer unavailable * Customer refusal * Multiple unsuccessful delivery attempts * Location not being serviceable * Other circumstances attributable to the customer The courier may return the package to us. Where permitted by law, applicable delivery or return charges may be recovered from the customer. 8. DAMAGED OR TAMPERED PACKAGES Customers are encouraged to inspect packages upon delivery. If the package appears significantly damaged or tampered with, please contact us as soon as possible. For damaged, incorrect or tampered orders, photographs or videos of the package and product may be requested for verification. 9. DELIVERY DELAYS We make reasonable efforts to deliver within the estimated timeframe but do not guarantee a particular delivery date. If an order appears significantly delayed, contact us at: maansarajashahi@gmail.com We will make reasonable efforts to assist. 10. CASH ON DELIVERY COD is available for eligible orders and serviceable locations. We may contact customers to confirm certain COD orders before dispatch. Repeated refusal or failure to accept COD orders may result in COD being restricted for future orders. 11. CANCELLATION Orders may generally be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible. 12. CONTACT SMSG Enterprises Brand: Maansa Rajashahi Bhatipura, Gram Kuchera, Nagaur, Rajasthan, India Email: maansarajashahi@gmail.com Last Updated: 10 September 2026